Welcome to Riley Construction! I make happy plush for happy people. RileyCo is a handmade toy company, inspired by my family's carpentry and construction business.
I accept paypal. I must receive payment within one week or I will cancel the sale and relist the item. Please only request "other" as a payment method if (and AFTER) you and I have agreed upon another method for payment.
Your files will be available to download once payment is confirmed.
For US ready-to- ship orders, I ship USPS Priority within 2-5 business days after you purchase the item(s) to the address you provide in your Etsy transaction unless otherwise specified for a made to order or custom item. Please check each listing carefully for turn around times. Insurance is not automatically included. Please convo me if you need insurance before you buy.
I've provided shipping options for some international locations already but am willing to ship elsewhere. I can provide you with a quote if you convo me and let me know the country.
International orders are shipped within a business week via USPS 1st class parcel (except for custom orders, which will be shipped in the time indicated in the order). How long it takes to arrive depends on your location and local customs regulations. The buyer is responsible for all duty & import taxes. No refunds shall be issued for non-collected items.
I cannot be held responsible for any damage to the purchased items that occur in transit. If a package goes missing, please convo me and we will see if we can solve the problem.
I can ship gifts to other addresses, so please let me know that the shipping address will be different than your Etsy order address. I will also NOT include a copy of the invoice.
Refunds are not issued if your order is lost or stolen.
Orders may be returned up to one week after the date the item was received. Please contact me before you decide to return an item. Once the item has been received, I will issue a refund. The buyer is responsible for return shipping charges.